Privacy Policy
Customers' personal information should be kept confidential unless they have offered
specific
consent to the financial services provider or such information is required to be provided
under the
law or it is Provided for a mandated business purpose (for example, to credit information
companies). The customer should be informed upfront about likely mandated business purposes.
Customers have the right to protection from all kinds of communications, electronic or
otherwise,
which infringe upon their privacy. In Pursuance of the above Right, the bank will
- 1. Treat customer's personal information as private and confidential (even when the
customer
is no longer banking with us), and, as a general rule, not disclose such information to
any
other individual/institutions including its subsidiaries/associates, tie-up
institutions, etc. for
any purpose unless
- a. The customer has authorized such disclosure explicitly in writing
- b. disclosure is compelled by law/regulation
- c. Bank has a duty to the public to disclose i.e. in the public interest
- d. Bank has to protect its interests through disclosure
- e. It is for a regulatory mandated business purpose such as disclosure of default to
credit information companies or debt collection agencies
- 2. Ensure such likely mandated disclosures be communicated immediately to the customer
in
writing
- 3. Shall not use or share customers personal information for marketing purposes, unless
the
the customer has specifically authorized it;
- 4. Shall adhere to Telecom Commercial Communications Customer, Preference Regulations,
2010 (National Customer Preference Registry) issued by Telecom Regulatory Authority of
India, while communicating with customers.
